Privacy Policy for Elite Menopausal & Weightloss Clinic
Effective Date: 10th January 2025
At Elite Menopausal & Weightloss Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telehealth services related to menopause weight loss, men’s hormonal support, hormone management, and skin care.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
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Information We Collect
We collect the following types of information when you use our website or engage with our telehealth services:
- Personal Information:
- Name, email address, phone number, and date of birth
- Health history, including information related to menopause, weight loss, hormones, men’s hormonal support, and skin care
- Payment and billing details for services rendered. Collected by our 3rd party provider. Credit card details are hidden from us. We are able to see your bank details.
- Medicare details for processing your Medicare rebates
- Usage Data:
- Information on how you access and use our website (e.g., browser type, device type, IP address, referring/exit pages, and date/time of visits)
- Cookies and tracking technologies to enhance your experience
- Telehealth Consultations:
- Information shared during consultations, including medical history, symptoms, diagnoses, treatment plans, and communications with our healthcare providers
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How We Use Your Information
We use the information we collect for the following purposes:
- To provide telehealth services related to menopause, weight loss, hormone management, men’s hormonal support, and skin care.
- To communicate with you about your appointments, consultations, and treatment plans
- To process payments and manage your account
- To process your Medicare rebates
- To improve our services, website functionality, and user experience
- To comply with legal requirements and regulations in the provision of healthcare services
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How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following situations:
- Healthcare Providers: Your personal and medical information may be shared with licensed healthcare providers involved in your care for the purposes of diagnosis, treatment, and recommendations, with your knowledge and consent.
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email marketing services). These providers are required to keep your information confidential and secure.
- Legal Requirements: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights and safety.
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Data Security
We take reasonable precautions to protect your personal information. We use industry-standard encryption protocols to secure sensitive data during transmission and store your information in secure databases. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
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Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to any legal obligations we may have to retain it.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided below.
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Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. Cookies are small data files that are stored on your device to help us recognise you and enhance your browsing experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
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Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete the information as quickly as possible.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
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Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Elite Menopausal & Weightloss Clinic
0419 133 017
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
